I bought an item that doesnâ€™t work. The lightbulb was burned out so I bought a new b

Question

I bought a new bulb and it still doesnâ€™t work. The buyer doesnâ€™t accept returns but I received a defective item that I bought in good faith. Now the sleer is telling me that the item was sold â€œ for parts, as isâ€. The original listing does not say that. Now I am supposed to send it back at my expense and give him a good review. This seems wrong. And eBay is very difficult to navigate when trying to get help as a buyer. Any ideas?

eastlaneave · Answer

@jagle-us2014

If you want to provide me the eBay Item Number for the listing, I can give more personalized advice.

In general

You should open a Return Request. The reason could be "Damaged or Defective Item", "Missing Parts & Pieces" OR "Different from what I ordered > Didn't Match Description" if the item you got was not what was shown and described.

You can open your return request here. Just click the photo and follow the instructions.

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041

You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066

-- You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

-- Here is a help page where you can learn more:

https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667

Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.