Need more details. Did you open a Item Not as Described dispute? If so seller must either accept the return and/or refund, or ebay will do it for them when you ask ebay to step in.
If you filed a Returns Request, and the seller has not responded within 3 days, on day 4, go back to the returns request and click Ask ebay to step in, when it displays, to force the refund.
rfmtm
Mentor2 years agoNeed more details. Did you open a Item Not as Described dispute? If so seller must either accept the return and/or refund, or ebay will do it for them when you ask ebay to step in.
cama8606
OP2 years agoHi, I have not received a response from the seller and the problem has not yet been resolved, I need to return the item and receive a refund
disneyshopper
Mentor2 years agoIf you filed a Returns Request, and the seller has not responded within 3 days, on day 4, go back to the returns request and click Ask ebay to step in, when it displays, to force the refund.