I bought a video card; the seller said it was in perfect condition, but it's defective. What should

Question

The item was purchased on October 29,but due to international shipping delays and local postal service delays in Bolivia,the item was delivered on January 19, 2026.The graphics card shows hardware artifacts immediately on first power-on,indicating defective VRAM.The item arrived defective (DOA).I can't open a return, and the seller still hasn't answered me.

mr_lincoln · Answer

Hi @josbogadoiriart0

Since you are outside the eBay 30 day return window you will have to pursue a dispute with your funding source.

You can report a Seller here: Report an issue with a seller | eBay

In the future you are protected by the eBay Money Back Guarantee for 30 days from the date of receipt: eBay Money Back Guarantee policy

You would go to the item in your Purchase history and file a RETURN using the reason "Does not match pictures or description". eBay will issue you a pre-paid return shipping label regardless of the Seller's return policy. You return the item and the Seller will have 2 days to refund you. Failing that you go back to the claim and ask eBay to step in and force the refund.