I bought a item by using venmo and the payment went through. Then a few minutes later I got a email

Question

I bought a item by using venmo and the payment went through. Then a few minutes later I got a email saying the payment didnt go through but I got -$170 from my Venmo and no history of buying the item. What happened?

eastlaneave · Answer

@aegael_61

It sounds like you purchased the item as a guest.

To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".

If you don't have that email, you can request another copy of the order confirmation email on this page:

LOG OUT OF YOUR eBay Account first, then

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065

Once you have the email, you can follow the process on the above page to talk to the seller.

You can open an Item Not Received case

1) Select View order details in your order confirmation email.

2) Select Item Not Received

3) Follow the steps

You can open a Return Request (to get a return label)

1) Select View order details in your order confirmation email.

2) Select Return item.

3) Select your reason for the return and select Next.

4) You can add a message to the seller and also upload up to 10 photos showing the item's condition.

Select Confirm return.