I bought a car part and it was obviously burned and melted.

Question

how do I get live customer service seller is being rude bc I am complaining about a melted and burned car part they sent me.

lady_madonna · Answer

No need to contact customer service.

You are covered by the Ebay Money Back Guarantee for buyers.

Within 30 days from date of delivery, go to your Purchase History, find the item, and under “More actions” click on “Return item” and select the reason for the return. “doesn't match description“. Attach a photo.
IF your request is approved, the seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.