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I am unable to open a tech ticket that has been closed with the matter unresolved
Summary: johnlk3 expressed frustration with ongoing issues on eBay, including problems accessing their account and receiving error messages when searching with Firefox. They mentioned that assistance from chat AI and support channels was unhelpful, as contact details and solutions provided were inadequate or incorrect. Despite being informed that communications were sent to their email, they did not receive them, and they must frequently clear browser data to resolve search errors.
I will continue The chat AI said contact Customer abuse during regular hours, but could not answer the question "what are the regular hours".
The E-Bay response to my user id said transcript was sent to my account E-Mail, was not. The link indicating the ticket in my E-Bay messages could not be opened.
My problem would be with searching E-Bay with Firefox. Since 04/17 when a folder or E-Bay searches will be opened, if the searches will open, and not have ERROR PAGE instead of the tile,
msg:
SORRY Something went wrong on our end 0.8ac04c68.1785517385.226a4e11 Please go back and try again or go to eBay Homepage.
I have to reopen E-Pay in a new page and press CNTL. SHFT, DEL. select BROWSING AND DOWNLOAD HISTORY, TEMPORARY CACHED FILES AND PAGES,
and SITE SETTING, and press CLEAR, then open the folder of searches which opens the searches with the tiles of the searches, and the items for sale pages will open.
This msg also appears in about half of the search texts. An AI said edit the searches with a negative -(3) for example, no help.
lady_madonna
Mentor2 weeks agoContact a general customer service agent:
Click this link>
1. https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
OR Contact customer service on social media using a PRIVATE message>
https://www.instagram.com/ebay/
6-6 Pacific Time M-F