I am unable to get through to eBay to speak with a real human about the two fraud situations I have

Question

The first item was sent missing 1/2 of the parts. When I contacted the seller, he said he didn’t know anything about it. He “sold it for a friend”. The second item is a knock-off and is not really made by Tumi although it was represented as Tumi. Ebay says they do not allow this. And what the heck is going on with their customer service? They promise to call back and never do.

lady_madonna · Answer

There is no reason to speak with someone.

When you receive items that you have purchased but are not as described, you are covered by the Ebay Money Back Guarantee so you can file a Return Request:

Within 30 days from date of delivery, go to your Purchase History, find the item, and under “More actions” click on “Return item” and select the reason for the return. “doesn't match description“. Attach a photo if required.
IF your request is approved, the seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.

eburtonlab · Answer

@karinkarlen

No need to speak to anyone.

If an item arrives but is not as described, then the buyer can file a "not as described" return within thirty days.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...

If the seller does not provide for tracked return shipping, refund the buyer directly or refund once tracking shows the item has been returned to the seller, after three business days, the buyer can ask eBay to step in.

A seller's "no return" policy only applies to "remorse" returns, not for items that are "not as described".