I am unable to contact ebay by phone or char or email

Question

has ebay removed or suspended my customer service options on my account or is it a sitewide issue ? when I go to the hep chat it only says : enail us" and when I click on it a block symbol comes up

lady_madonna · Accepted Answer

Here's how to contact a general customer service agent:

Click this link>

1. https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

OR Contact customer service on social media using a PRIVATE message>

https://www.instagram.com/ebay/

6-6 Pacific Time M-F