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I am trying to request ebay to remove a negative feedback
but when I go to the page where I would request this it says i dont have any negitive feedback, but I do !
eBay's current policy specifically says negative/neutral feedback may be removed when an eBay Money Back Guarantee case or payment dispute was closed with the seller having met their obligations. and i was found not at fault and was promised my score would not be affected I was a top rated seller to. Help me anybody thank you in advance
6 comments
mudshark61369
Mentor1 week ago@sfseekandsell ,
The A.I. response "you don't have any" , may be because the buyer did not leave a comment just the negative. You haven't posted how you tried to get the feedback removed but have you tried the button in the following link?
https://www.ebay.com/help/selling/selling-tools/seller-help?id=4996
If you cannot get the feedback removed, you can leave a follow up comment to the feed back. Go to the bottom of your feedback profile page and click on Follow up to given Feedback
Then leave a comment, but do not call the buyer names or dis them in any way. Just state that you responded to their return/refund request within ebay's MBG time frames without the buyer having to ask ebay to step in.
Did the buyer actually file a dispute or just request a return? If they didn't open a dispute ebay doesn't know if you handled the return properly or not.
Were you late in responding to the dispute, or sending a return shipping label? If you were that could have caused a defect on your account, but according to your feedback profile you are still a Top Rated Seller.
sfseekandsell
OP1 week agoso the buyer returned the items damaged so i followed everything that was expected of me he returned a 1000.00 lot after picking through and keeping what he wanted and then filed a not as described return after receiving it i refunded half his money then he started a case where ebay steped in and they came to the conclusion that i was not at fault and my account would not be affected by this. So then he left me a nasty negative feedback calling me all sort of nasty things so i called ebay and asked them to remove it because it was against their policy the guy i spoke with said they would remove it but all they ended up removing was the comment and not the negative. I was a top-rated seller with 100% before now my score dropped to 98.5%. I did everything i was supposed to and this buyer/thief not only got away with stealing from me but also ruined my score which i worked very hard to keep a top rated status. and when i go to the page where I would request to remove this it says i don't have any negative feedback, but I do ! very frustrating {
sfseekandsell
OP1 week agothis is the message that pops up when i go to the request to remove negative feedback request page
Looks like you don't have any negative or neutral feedback in the selected time period.
comics-scifi-collectibles
Mentor1 week ago@sfseekandsell Since the feedback has already been reviewed by an agent I don't think that you can use the automated feedback removal option.
You can try contacting customer service again. OR reply with a comment that is for future buyers. Personally I would just leave it alone and not reply as the reason would be a negative comment to this buyer. If you do reply keep it short with a statement such as buyer was taken care of under the terms of the eBay MBG.
sfseekandsell
OP1 week agoi just was hoping i could remove the negative because they promised since i was not found at fault and followed all the right rules i should be able to get it removed this is under ebays own rules.and thr request feedback page has a glitch saying i dont have any negitives
comics-scifi-collectibles
Mentor1 week ago@sfseekandsell Since the automated option is not working your only choices are to contact CS again or leave a follow up.
Here's how to contact a general customer service agent:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
OR Contact customer service on social media using a PRIVATE message>
https://www.instagram.com/ebay/
6-6 Pacific Time M-F