I am suspicious about my seller. I believe they are selling counterfeit items.

Question

I bought an item and was sent to a suspicious address. I believe the seller intentionally put the wrong address on the package.

mr_lincoln · Answer

Hi @alhity4

That could be the False tracking number scam. If you file a claim through eBay that you did not receive the item you will lose the claim because tracking will show a package was delivered.

You need to get a document from the Carrier stating that the package was not delivered to your address and then contact eBay with that information to prove delivery confirmation was to a different address than yours. Make sure you tell eBay it was a False tracking number scam.

Here's how to contact eBay general customer service.
1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://www.instagram.com/ebay/

6am to 6pm PST

Make sure you report the Seller: Report an issue with a seller | eBay