I am so sick tired of this darn chat bot support, it is totally worthless!!

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I have a real genuine necessary question that the chat bot canâ€™t answer and if it isnâ€™t going into circles asking me repeatedly the same questions then itâ€™s crashing right after I hit the connect button when it finally does agree to send me to an agent. How in the world can you do business this way EBAY??? Youâ€™re chat bot is ruining it!!!

badams1016

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Posted 9 months ago·Last reply 9 months ago

11 comments

comics-scifi-collectibles

Mentor9 months ago

1936 View listings

@badams1016 I recommend asking your question here first. We can provide accurate answers and save you time and the frustration of dealing with the bots for most questions. We are experienced buyers and sellers that know eBay policies and procedures.

Or if you prefer>>

Here's how to contact eBay general customer service.
1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

6am to 6pm PST

badams1016

OP9 months ago

123 View listings

Thank you for the info. I donâ€™t mind asking here, but I feel like something is really wrong at leased with my account and access to the regular support. Iâ€™ll ask that next but when I first set out for an answer my question was regarding how to handle the tarrif and exorbitant UPS surcharges when dealing with an item you purchase that turns out to be defective. Am I out this money? Does eBay cover it with their money guarantee? Itâ€™s such a mess and I really also had some other things to pass along. But mostly how to handle this and protest a little about the tariffs of $12 which I didnâ€™t mind paying and the $24 double the tarrif UPS surcharges of which there were 2 of them.

comics-scifi-collectibles

Mentor9 months ago

1936 View listings

@badams1016 Unfortunately getting your money back for the tariffs requires contacting the customs office. eBay does not have the tariff $.

This is the info on how to get a refund on tariffs for returned item from Google>

Yes, you can often get money back for tariffs on returned items through the U.S. Duty Drawback Program, which allows for refunds on duties for rejected, unused, or exported goods, but it's not automatic and requires specific claims, especially for rejected merchandise not conforming to specs or shipped without consent, with strict deadlines, so you'll need to file with U.S. Customs and Border Protection (CBP) and potentially your carrier.

UPS, DHL, and Fed Ex all charge brokerage fees on top of the custom fees and should be avoided.

Let me know if you want to go through with the international return as there are extra steps as the seller can not provide an eBay return label.

badams1016

OP9 months ago

123 View listings

Iâ€™m removing the chat transcripts because they arenâ€™t relevant except to the degree that the engineers are most likely planning to build redundancies for if and when the next time the system that passes the user from chat bot to the telephones goes down again. Just as I was about to give up and posted my last post, I got the phone call. Apparently eBay is growing in so many directions at once that things are breaking on the daily. Hopefully they dial that growth down a notch to a more manageable level.

Thank you everyone for your help. I have a little gift for anyone still reading. At this point I imagine not many. In my next post below, the golden goose which the lady on the phone was so nice to give me. I donâ€™t really want to blast it wide open so it could be found too easily in a search (I donâ€™t really know why right now because Iâ€™m exhausted, but Iâ€™m sure thereâ€™s a good reason for it somewhere in my head). Keep readingâ€¦

badams1016

OP9 months ago

123 View listings

Maybe some of you guys already knew about itâ€¦ If youâ€™re here now reading because you generally are concerned about how this situation ends and want to ensure it ends well, or are worried like I was that you might indeed be loosing the last remaining hair on your head that you subconsciously find yourself plucking it out one by one to keep from screaming or completely just loosing your sh**, then you can try a cup of 1-866-540-3229 to calm your nerves sometime in the future. Itâ€™s broken right now I am told (see what I mean? lol) but they are working on trying to fix that as well. Save it to your contacts for your own sanity. Or to help a friend in need! Thanks guys.

comics-scifi-collectibles

Mentor9 months ago

1936 View listings

@badams1016 Sorry the chat bot is a PTA.

Your best option is social media OR try this...

Click this link>

https://www.ebay.com/help/buying/shipping-delivery/changing-delivery-address-method/international-purchases-shipping?id=4057&st=

Select the chat bot in the lower right

Type Tariff refund.

Bot replies and click Item I bought.

Then either select the item or select it doesn't show and then type AGENT.

Don't type sentences. Just rinse and repeat the Tariff refund and then AGENT.

I tested this myself and did get the option to request a call back

That's the best I can do to help you. Sorry we used to have a link that bypassed the bot mess but it was taken away. ðŸ˜ž

badams1016

OP9 months ago

123 View listings

Well that appears to be working.. 30 min wait time for call back and the farthest I have gotten today. THANK YOU!!! I hope they are paying you guys to help. Or some kind of incentive. You know, I understand how computers can save businesses small and large giant sums of money (at the expense of the personâ€™s job who had the same task previously), but it really grinds my gears when they throw what they think a working version of the software is and force really a beta version really with many flaws without planning for instances where it fails and leaves no other path to resolution. Everything now points to chat bot. And even more so that feeling gets magnified at least ten fold when the justification isnâ€™t financially needed. Sure, if your business is struggling to stay afloat then OK, for you I will exercise some additional patience. But eBay is far from going broke. With everything going on in the world today consuming our precious time, shame on you eBay for your total and utter inconsideration by your choices causing some of us not only to find ourselves losing that precious time while trying to hunt down resolve, but also for adding such stress as if there wasnâ€™t enough for us already. I think I speak for many when I say we just want to come here, search for our purchase, buy it and leave. Not spend hours while on the verge of panic, which I tend to find happening to myself more and more for various other reasons when I come here. You (ebay) are good and very fair with your customers when they can actually reach you. Maybe you can offer the old paths to your older customers and turn it off to the newer ones as they wonâ€™t know what they are missing.

And one last thing, quit asking me to download your app. I know you know what the definition of insanity is. If youâ€™re serious about that quit throwing me peanuts $5? $10?? Wait, thereâ€™s also a catch, you have to spend $50 and itâ€™s only on eligible items? So annoying. Letâ€™s try $1,000. You will make more than that selling my data. Stop asking or be more realistic.

Iâ€™m done ranting, really just trying to kill another half hour until if and when they call. Iâ€™ve already got at leased 3 hours wasted so far. Whatâ€™s another hour? I donâ€™t have ANYTHING else that I need to be doing right now. Nope, nadaâ€¦.

badams1016

OP9 months ago

123 View listings

Time check..