I AM SELLER CUSTOMER STATE AFTER 45 DAYS THEY GOT THE WRONG ITEM

Question

HOW DO YOU HANDLE THE PROBLEM I THOUGH AFTER 30 EBAY ONLY GIVE THAT TIME FRAME I KNOW I SHIP HIM THE CORRECT ITEM NOBODY THAT SOLD TO HAS SAID THEY REVICE THE WRONG ONE

BEEN 45 DAYS NOW NOW STATEMENT I SEND WRONG ITEM

NEED HELP PLEASE

golfingaddict · Accepted Answer

eBay gives the buyer 30 days from the date of delivery to report an issue and open a return request.

After that, they can open the return request but you are not obligated to accept the return. (unless you offer 60 day returns)

If they have opened a request, do you see a way to close the request?

They do have about 60 days to leave feedback for the transaction.

golfingaddict · Answer

Did the customer open a return request? If they did, you need to read that request carefully and follow the instructions on the request. We cannot see that return request.