I am having an issue with a seller that sold me an item with a lifetime warranty.

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I am having an issue with a seller that sold me an item with a lifetime warranty. The seller sent the item with the warranty information. The item failed within a couple of months of receiving it. The manufacturerâ€™s warranty says to contact the seller and arrange to return the item with the purchase receipt, and the item will be replaced by the seller.

The seller seemed helpful at first by asking for pictures and saying they would help, but I have sent the pictures, and they have ghosted me. They wonâ€™t return any of my messages, and itâ€™s been weeks of trying to get them to respond.

I need eBayâ€™s help, but I am in a loop with eBayâ€™s automated system trying to talk to a live agent/teammate with no success. I call the number and an automated agent asks me to state the problem, and no matter what I say it texts me another useless link that doesnâ€™t address my issue.

I have been an eBay seller and buyer for over 20 years and really feel like I should be able to speak to someone that can help me. Is that possible, or do I need to cut my losses and stop using eBay?

Thanks for your help.

jgilch9

1060 View listings

Posted 2 years ago·Last reply 2 years ago

2 comments

kensgiftshop

·2 years ago

389 View listings

There's nothing Ebay will do, since the MBG has expired.

Unless the seller was an authorized dealer for the item, the manufacture won't stand behind their warranty.

When you bought the item, did you register it with the manufacture for the warranty?

jgilch9

OP2 years ago

1060 View listings

The problem with this answer is that the seller states in the item description that the item has a lifetime warranty and so they should honor it since the manufacturerâ€™s policy is that the seller will process the exchange and work directly with the manufacturer on the replacement. The seller is an eBay auto parts seller and sells the item over and over again it different sizes for all different makes of vehicles. I can only assume that they are getting the items from the manufacturer since they sell so many. They may even be drop shipping the item. It is an $85 truck cover.

Canâ€™t eBay step in and help me resolve the issue with the seller? Their policy states they will, but I canâ€™t find a way to talk to someone who can help me.