I accidentally marked a completed sale as paid and it hasn't been. How do I reverse this?

Question

Subject line says it all. Any ideas???

comics-scifi-collectibles · Answer

@kampfgruppe64 No good options. Unfortunately eBay has removed the option to unmark items as paid.

The moment you marked it as shipped eBay charged you seller fees so you should contact eBay on social media and ask them for a credit for the fees. This is the first step.

Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

6am to 6pm PST

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This is a summary from a fellow Mentor @eastlaneave that discovered it was no longer possible to mark as not paid when testing the site to help another member.

Here is my summary

1) There used to be an 'unmark as paid' that you could click. That has been gone for some time

2) You can't unmark as paid, and the buyer can no longer pay.

3) I've been unable to cancel the sale.

4) My order is in awaiting shipment, but there is no date, and it does not appear to be a late shipment.

5) I was assessed FVF by eBay when I marked it as shipped.

6) It's not possible to ship since there is no buyer address.

If your buyer wants the item:

- Relist it (sell similar)

- Have the buyer pay for the new item

- Ship

If your buyer doesn't want the item,

- Wait an adequate time

- Relist your item

- Just ignore the order that shows awaiting shipment.