I

Question

I order this item 2 time I did not receive it. I just wanna know what’s going on. This is two time. I’m ordinary and I did not receive it. If the seller they don’t have it why they put it in sale.

lady_madonna · Answer

Ebay has a Money Back Guarantee, so when you do not receive an order/purchase you can file a Refund Request.

IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

Go to your My Ebay page >> Purchase history

Select “More actions” beside your item and then “I didn't receive it.”
Click the box beside I want a refund.
Select Send request.

If the seller does not respond to the refund request, after 3 business days you can ask Ebay to step in to help you.

Find the item in your Purchase History
Select See request details
Select “Ask eBay to step in.”