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item broken in delivery what do I do
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item broken in delivery what do I do
evry1nositswindy
Mentor8 months agoIt is up to the seller to get the item to the buyer in the same condition that it was listed in. The USPS won't necessarily take care of this, and you will need to refund the buyer.
disneyshopper
Mentor8 months agoAsk the buyer for photos of the broken item, the outer packaging, the inner packaging, the shipping label, and set that all aside in case the carrier wants to inspect it all. If the buyer filed a returns request for Item Not as Described/damaged, you refund the buyer in full. Now log into the carrier's website, and look for the link to file an insurance claim, uploading the photos the buyer sent. If the carrier accepts your claim, they will send you a check.