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Item lost by usps. Why aren’t I covered by seller protection Tracking uploaded And shipped on time
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Item lost by usps. Why aren’t I covered by seller protection Tracking uploaded And shipped on time
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Mentor9 months agoHI @coolreesseelleerr
Just to double check, what makes you think the item is lost.
eBay seller protection is unrelated to an item that is lost by USPS. You are responsible for getting the item to the buyer in listed condition. If you don't, you must refund.
Refund your buyer and then file a USPS insurance claim here:
https://www.usps.com/help/claims.htm
Up to $100 of insurance protection comes with Priority and Ground Advantage shipments. You'll want to attach a copy of the order details page for the transaction to the claim to prove the selling price of the item and that you shipped through USPS.