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I’ve returned an item, the seller has received it and I’ve not received my refund
9500106595514051498599
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9500106595514051498599
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·2 years ago@reddy351
Click on this link > Ask eBay to step in
reddy351
OP2 years agoThe return request is “closed†and I’m not permitted an appeal. I have a tracking number that shows that the item was delivered well before the expiration date.
Unavailable member
·2 years ago@reddy351
It sounds like your return request must have expired before you could ask for eBay's help.
Are you a buyer looking to appeal a case? Read our article on appealing a case as a buyer
"If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing."
reddy351
OP2 years ago“This case cannot be appealed.â€
So not only am I out the money for the item but, since I sent it back expecting a refund, I also don’t have the item.
Unavailable member
·2 years ago@reddy351
Did you attempt to contact eBay customer service? If not, it wouldn't hurt to contact them and ask them what went wrong. Good luck.
Select the "Chat with our Automated Assistant" option and answer the questions until you're able to request an eBay Agent. If the option to "Have us call you" is available, you can select that.
If you have trouble connecting with an eBay agent, or getting a call back, try again later. These options are not available 24/7.
eBay Customer Service (click on the link below):
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
In addition, you can use Facebook or X/Twitter to request assistance:
> www.facebook.com/ebay
> www.twitter.com/ebay
reddy351
OP2 years agoeBay’s online customer support is a series of dead ends and loop-backs to where you just were. Absolute trash.