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I’ve noticed all feedback revisions are denied.
All feedback revision requests are denied now. Even clear attempts of refund extortion and also remedied situations with customers are also always denied. I make sure to be kind, offer refunds, tech support…. Then I get verbal confirmation from the buyer that they are now fully happy with their purchase. After all issues with their purchase has been fully remedied I make the revision request and get denied every time.
my question is what level of store subscription do you need or how many items do you need to sell to actually use the feedback revision service. If you look at super large sellers they often have 100% feedback which would be impossible without ebay’s removal of wrongful negative and neutral feedback.
even though I’ve been a user for over 20 years I haven’t had a wrongful feedback removed in at least 3 years. Every request is denied without any explanation or human involvement it’s just an automated system.
To top it off it looks like the 10% of workers laid off were their support staff so there is no longer any sort of phone support offered to buyers or sellers. I hate to even ask for help on these forums because it’s unethical for ebay to use unpaid users to do their customer support, but I don’t know if there is any way to get any customer service directly from ebay anymore.
and no I’ve never abused feedback revision requests in the past. They are very rare on my store as I have always bent over backwards for our customers. Our only negatives seem to come from buyers that didn’t read the listing or are simply extorting me for full or partial refunds knowing how damaging a negative feedback is for business. I never hassle with unhappy sellers my policy is to simply do whatever they want and I take the L and move on. I just hate how ebay is actually facilitating these actions now that wrongful feedback is no longer reviewed or adjusted. It’s truly discouraging given how much I do to keep people happy.
