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Hurrican Milton and a Cancellation
Hi, I need help with a cancellation request. I live in the Tampa Bay area and was dramatically affected by Hurricane Milton. I received an order just before the hurricane hit here. Shortly thereafter I had to evacuate, lost power, lost most of cell service. The order was cancelled and I could not reply. When I could get a message to the buyer, they were so very understanding. I finally returned when power was back on and I could not cancel the order because it was more than 3 days. Now my account is probably dinged and I can't give the buyer their money back. What do I do?
2 comments
mr_lincoln
Mentor1 year agoHi @mmg327
In addition to the information provided by @disneyshopper here is eBay's announcement on Seller protections for areas affected by Hurricane Milton. Seller Protections are in place for sellers impacted by Hurricane Milton (ebay.com)
disneyshopper
Mentor1 year agoGo to
Seller Hub > Orders > Awaiting shipment
Locate the order, click the down-arrow. If Cancel Order is not an option, then select Send Refund.