HUB lost item

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I am freaking out. I sent an item over $400 to EBAY's shipping HUB. It was delivered to them May 20th. It hasn't had any movement. Ebay made me feel confident that I did my part and the HUB has lost it. They will take care of this situation and if they don't find the package the buyer will be reimbursed, from EBAY not from me as I did my part. I just got an email "case resolved." the seller is getting refunded and they have a scheduled day to deduct the money from my account. I have emailed them but no response as of yet. I am unable to find a phone number.

buttercupbloomers

744 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

eastlaneave

Mentor2 years ago

~Community Mentor~4603 View listings

@buttercupbloomers

If your item arrived at the Hub you should be covered. What does your tracking say?

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shipping-program?id=5348#section2

Benefits of eBay International Shipping

As well as making your items available to buyers in over 200 countries, there are several other benefits to using eBay International Shipping:

When you ship internationally using eBay International Shipping, you're responsible for sending the item your buyer purchased safely to the US shipping hub. If a buyer reports that an item was lost or damaged during international shipping or it is damaged at the hub, we'll work with the buyer to resolve the issue. You're protected from:
- The obligation to refund the buyer
- eBay Money Back Guarantee cases
- Payment disputes
- Open 'Not as described' returns in your service metrics
- Negative or neutral feedback related to item handling during international shipping

eBay doesn't have an incoming phone line for either buyers or sellers. But you can have eBay call YOU, here
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid