How/ where in eBay allows confirming photos to be sent to seller

Question

Seller wants photos of incorrect product shipped but I canâ€™t find where/how to do so. A mentor enthusiastically offered suggestions but never answered the question of where or how this is done. Can someone please point me? Iâ€™d like to give the seller the chance to correct this without a black mark.

comics-scifi-collectibles · Answer

@kl_4202 . Here's how to contact a seller for a guest purchase and file a refund request case if needed. A guest purchase can not be combined with your regular eBay account. If you made the purchase as a guest ( not logged in to your eBay account) it will not be in your purchase history. LOG OUT of your regular account and follow these steps to access the Guest purchase information. To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed". If you don't have that email, you can request another copy of the order confirmation email on this page ( Do NOT log in to your regular eBay account) : https://www.ebay.com/help/buying/paying-items/buying-guest?id=4035&st= Once you have the email, you can follow the process on the above page to talk to the seller. You can also open a return request (to get a return label) OR report that the item has not arrived when it's at least one day past the last estimated delivery date. 1) Select View order details in your order confirmation email. 2) Select Return item OR report that the item has not arrived 3) Select your reason for the return if returning an item and select Next. 4) You can add a message to the seller and also upload up to 10 photos showing the item's condition if you are returning an item Here's how to contact eBay customer service if you need help starting the refund request: eBay agents are working from home so you have to request a call back or live chat. 1. CLICK THIS LINK: https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid 2. Request a call back 3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding. https://twitter.com/askebay https://www.facebook.com/ebay

lisa5768 · Answer

@kl_4202 Go to your purchase history and there is the option to contact seller on the item. You can attach pictures to the message.