How “used” is “used” ? What’s acceptable?

Question

i purchased a “used” item but when I got it, it was ‘extremely’ used and filthy and barely works. I asked for a partial credit ; I have not heard anything back from the seller.
what should I do next?

lady_madonna · Answer

You can file a Return Request if it doesn't match the listing page. Within 30 days from date of delivery, go to your Purchase History, find the item, and under “More actions” click on “Return item” and select the reason for the return. Attach a photo. IF your request is approved, the seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item. If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.