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how to you speak to a live person on ebay?
I need to speak with someone about an item that i have not received, I've gone through all the steps and i have gotten nowhere with the seller, I need to speak to a live person from eBay, I've have looked all over and eBay has no live contact info that i can see.
4 comments
eburtonlab
Mentor7 months ago@b4ugoseeme
Did you file an "item not received" case with eBay? If the seller is unable to provide tracking that shows delivery within three business days of starting a case, you should be able to ask eBay to step in and force a refund:
https://www.ebay.com/help/buying/default/ask-ebay-to-step-in?id=4701
b4ugoseeme
OP7 months agoYes I did file a no delivery case, the problem is the item was "delivered" but it was delivered to the wrong address, I have a photo of the delivery for proof that it's not my home, the other problem is the seller is in China and that's why they are ignoring me because they know I have little to no recourse. I'm not sure what to do as I mentioned eBay is not very helpful and that's VERY disappointing.
eburtonlab
Mentor7 months ago@b4ugoseeme
If the buyer actually receives something, the buyer can file a "not as described" return within thirty days for a full refund. In fact, any buyer on eBay can file a "not as described" return, provided the buyer is willing and able to return exactly what was received.
If tracking shows delivery but nothing arrives and the buyer can obtain some hard copy documentation (email is not good enough) that says that the package was not delivered to the buyer's address or documentation that shows the weight or size of the package cannot possibly correspond to the ordered item, or the shipping date precedes the order, then the buyer may be able to contact eBay via social media direct message, provide that documentation to eBay and get help with "false tracking".
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
With "false tracking" if you go through a standard automated "item not received" case, on the other hand, you will lose the case because the seller can provide tracking that appears to show delivery. If you then appeal, you may have some additional options at that point. It appears that eBay has added a new appeal option regarding "delivery to another address", but I do not know how effective that is compared to contacting eBay via social media with documentation and explicitly mentioning "false tracking", which seems to work provided you can obtain the necessary documentation.
If you are unable to get help through eBay, you may have recourse through your payment method, though you should probably exhaust all your eBay options first since once you go through your payment method, eBay will no longer help with that transaction.
In general, you can avoid a lot of headaches by choosing to purchase only from established sellers that have recent and past positive feedback as a seller for selling items in the same category that you intend to buy. If someone is selling a dozen apple watches, but has no feedback, or only has feedback as a buyer, or only has feedback for selling dress patterns or fishing lures (actual examples I have seen), perhaps wait until they have a track record of positive feedback for selling electronics before you buy from them.
b4ugoseeme
OP7 months agoI want to really thank you for taking the time to respond, the problem is eBay has very limited resources when it comes to unsatisfactory seller service, it took me days to actually find a phone number for eBay in order to contact a live person, that is unacceptable to me for a company to "hide" themselves from consumers, I've tried everything I can think of to resolved this issue, even suggestions that you mentioned, as I mentioned it appears that the seller is located in China which is another problem for accountability from them which is basically nonexistent , I don't qualify for an eBay's money back option because I waited too long to investigate this issue because I was in the hospital for several weeks, (disabled combat veteran) I may have to chalk this up as a loss, what I will do in the future is steer away from the eBay platform and go with Amazon or some other retailer that doesn't "hide" and has a more user friendly complaint platform for their customer base, BTW I've been an eBay member for over 20 years with close to 1000 purchases, I have 100% approval rating but all of that means nothing apparently .