How to void shipping label that has wrong return address

Question

How to void shipping label ( to reprint) because it has wrong return address

lisa5768 · Answer

@bjtnaper

Go to your shipping labels page and find the unused label. In the drop down actions menu is the option to void the label. You have 28 days to void USPS, UPS, and FedEx labels. eBay Standard Envelope labels are non-voidable once they have been printed. If it was a USPS label it will take up to 21 days for them to verify it was not used and send your refund. More details on the page below.

https://www.ebay.com/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labels?id=4157&st=3&pos=2&query=Printing%20and%20voiding%20shipping%20labels&intent=ship&lucenceai=lucenceai&docId=HELP1118

To change your return address go to your addresses page and make sure all of them are correct.

https://accountsettings.ebay.com/uas/addresses

eastlaneave · Answer

@bjtnaper

Here's how to cancel (or void) an unused shipping label you purchased on eBay:

- Go to Manage shipping labels: https://www.ebay.com/ship/labels/my-ebay

- Find the item you'd like to cancel the shipping label for, then from the Actions column, select CANCEL.

- Choose your reason for canceling the label.

- Select Cancel shipping label.

You have 28 days to cancel a label. The refund will come about 21 days after you cancel.

(eBay Standard Envelopes are an exception. Label charges for this program are non-refundable and non-voidable once the label is purchased/printed. https://pages.ebay.com/sell/standarddelivery/termsofservice.html)

Then, you can print another label:

1) Go to the order https://www.ebay.com/mys/sold

2) Select View Order Details, then Print Another Label <<==

3) Enter the Return Address before you print this label. Verify it

ADDRESS

There is a 'Edit' button on the lower right-hand side of the Print Shipping Label screen.

- If you don't see something like this to the right on the shipping screen, click the "Show additional shipping options" on the upper right, then look again.

Ship from

This Town OH 4xxxx-xxxx

Return to

Other City OH 4xxxx-xxxx

Click the 'Edit' underneath the addresses.

You'll be able to select the addresses you entered in to your account.

-- Return Address is what prints on the label

On the App,

Get Shipping Label

Click the > to the right of Order Details

Edit Ship From to enter the drop off zip code.

Add a separate Return To address if that applies.

-- Return Address is what prints on the label,

-- Ship From Zip prints at the very top of the label by the postage.

-- Here is a help page where you can learn more:

https://www.ebay.com/help/selling/-/-/buying-printing-shipping-labels?id=4157#section3