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How to verify
I received a message from a user saying that an item I sold him stopped working. I apologized and said to return it and I would replace. The order number he gave me is the products item number and a search on his id does not show any previous sale in the last year. When I look at his profile it shows his feedback which is all over 6 months old. One thing to note is that his last feedback does appear to be from me as I use a custom feedback but it has my sellers id redacted and no date. How can I confirm his order? What concerns me about this transaction is he is saying I forgot to install a part in the product I sell and there is no way that could happen. I suspect he removed it or someone else did as I carefully build each unit I sell. I do put a serial number sticker on my products and I believe it was sold in April of 2025. Looks like I will have to invest in security stickers now. But in any case how can I find his order so I may verify the transaction.
eastlaneave
Mentor8 months ago@collegefund13
You could pull a sales report and look for an order from April 2025. It's possible the buyer revised his username - that keeps the feedback and history but if you are looking for Joe123 the same buyer may be Smith456. However, *both* will click through the current name.
I suggest you run a transaction list from April 1 2025 to April 30 2025 and search by that item number
https://www.ebay.com/mes/transactionlist?sh=true
That should give you a shorter list of potential sales to review.
Now, you don't need to accept a return at this time, it's past eBay's Money Back Guarantee of 30 days and it is likely past the credit card chargeback which are sometimes 6 months.
But if you want to find the transaction and work with the buyer, you should be able to find the purchase that way.
collegefund13
OP8 months agoThank you that did the trick.