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How to talk to a human EBay rep
I bought an item a month ago without signing in (so as a guest) because I’d forgotten my password. Paid $55 with ApplePay and never received item. Am now not able to speak to a person because although I changed password still can’t get into my account. I need to discuss this with a customer representative
1 comment
eburtonlab
Mentor2 years ago@melisse1
Guest purchases are not connected to your eBay account.
For help with a guest purchase, first sign out of your current eBay account, then use the "order details" link in the email you received from eBay regarding the order.
To contact eBay, sign in to your eBay account, then use the chat assistant to request a chat with an agent or a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link between 5am to 9:30pm Pacific Time:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid