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How to speak with an agent
Hello, I'm trying to find out if I'm eligible for a return/refund on a recently bought item and it would appear that Ebay is now blocking me from further access both via phone and 'bot chat' any ideas please?
3 comments
eburtonlab
Mentor10 months ago@jayb-rubik
Whether you are entitled to a return depends on the reason for the return and possibly on the seller's policy for remorse returns.
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link between 5am to 9:30pm Pacific Time:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
jayb-rubik
OP10 months agoThank you Eburtonlab, At present, I have let the seller know that I wish to return the item and I am currently awaiting a response - I suppose the next stage to consider is 'raising an issue' depending on the seller's answer. The links you kindly provided will come in very useful. PS entering agent into chat window didn't work for me . . .
eburtonlab
Mentor10 months agoYou are welcome -- good luck!