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How to speak to an ebay representative regarding an error in fee adjustments
Haven't been able to get in direct contact with a representative and I believe the automated system has no idea how to rectify the situation. Had a customer order two different items and they requested a refund of a portion of the shipping charges. I refunded a significant portion of the shipping fees but they were not reduced when the accounting was completed by ebay so they charged my account the whole amount that was listed on both orders for shipping. In fact the entire cost of shipping ended up being assessed with a fee while the actual amount of shipping isn't listed anywhere on the transaction details. So how do you actually get the chance to actually talk to a real person who understands accounting.
JohnnyBisMe
jtzvwbug
Mentor1 year ago@johnnybisme
Best Option:
To request a call back from eBay, click on this link > Request a call back
Read the steps below, if you "Require" a chat option to communicate with an Agent. Then, use the Contact eBay link below to start a chat session. You'll have to answer some questions with the eBay Automated Assistant before the assistant notifies an Agent. You'll see a wait time estimate:
Click on this link to begin an eBay Chat > Contact eBay
eBay Customer Service help is also available on social media:
> www.facebook.com/ebay
>www.X.com/ebay
Do Not Post Your Account Information Publicly. Use the private messaging options:
You'll need to provide your user ID, your name, your address, and the registered email address attached to your account. Also, be sure to give them plenty of details.
The eBay Agents usually respond in a day or two and may research the situation better than the "Request a call back" agent or a "chat session" agent.