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How to speak to an agent about an order not received ?
How do I speak to an agent about an order not received, that I have an order number for, was billed to my credit card company, pre-shipment label was created through the USPS but further tracking never tracking never available
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wooden_flower
Mentor8 months ago@dkna4048
You do not need to speak to an agent.
After the last expected delivery date, but no more than 30 days after the last expected delivery date, go to your purchase history - select 'I haven't received it' and follow the prompts.
The seller has 3 business days to provide tracking that shows delivery, or a refund. If he doesn't, go to your case and click 'ask us to step in'.