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How to speak to an actual customer service person at Ebay? your AI bot is trash
Ebay ripped me off again, as I padi $200 for an item that never arrived (5 months ago) and they tell me the case is closed? I had no notifications, nothing, and searched for the issue to find it closed. I cannot restart it, I cannot reference it and the AI bot is beyond useless. What recourse do I have? This is far from the first time this company has hidden behind **bleep** policies and non-communication to the tune of several thousand dollars. As a seller they allowed buyers with fraudulent claims refunds immediately, refusing to discuss with me, my items is returned and IT WAS NOT THE ONE I SENT, it had been switched for a lower quality card with obvious defects and scratches. What can a seller / consumer do to contact someone who can actually help?
disneyshopper
Mentor1 year agoIt is too late for ebay to help you. ebay's Money Back Guarantee expires 30 days after the last estimated delivery date. In the future, do not wait so long. This is what needs to be done in the future:
Go to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back.
If it is past the 30 day limit, you will need to log into Paypal and file an
Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.
If you paid with a credit card, file a charge back with your credit card issuer. This is probably your best bet.