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How to send photos to seller for reshipment (wrong product sent)
Seller has requested my email with each correspondence, which I gave and now wondering if that might compromise me somehow? Is there a way to send photos to seller through eBay?
3 comments
mr_lincoln
Mentor9 months agoHi @kl_4202
You do NOT need to give your email address to Sellers, they can use the eBay Messaging system and it also allows you to attach pictures.
You might be better off just filing for a return and refund:
You are protected by the eBay Money Back Guarantee for 30 days from the date of receipt: eBay Money Back Guarantee policy
Go to the item in your Purchase history and file a RETURN using the reason "Does not match pictures or description". eBay will issue you a pre-paid return shipping label regardless of the Seller's return policy. You return the item and the Seller will have 2 days to refund you. Failing that you go back to the claim and ask eBay to step in and force the refund.
You can report a Seller here: Report an issue with a seller | eBay
kl_4202
OP9 months agoThank you for your response. Can you tell me where/how to send photos I’d like to give the seller the chance to correct the problem before using the long arm of the law!
mr_lincoln
Mentor9 months ago@kl_4202
Go to your Purchase history and on that item use the Contact Seller link, the eBay message system will allow you to attach images to a message.