how to retutn 1 of 2 items

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I bought 2 phones and 1 had a big crack in screen the return shipping label shows i am return both phones and I only want to return 1 how do I fix to show only 1 phone being returned

otis8532

274 View listings

Posted 1 year ago·Last reply 1 year ago

3 comments

stuff4divas

Mentor1 year ago

7564 View listings

@ewsupply here is ebay policy>

How to return multiple items

How you request the return depends on how you bought them.

Sets and bundled items â€“ You need to return the whole lot. For example, if you bought a set of paintbrushes, you can't return just one of them.
Multiples of the same item â€“ You can return some or all of them, but you can only open one return for the order. For example, if you bought five t-shirts from one listing, you can return two, but you won't be able to return the other three later.
Combined purchases from the same seller â€“ You can return each item individually. For example, you bought three different books from the seller's store and paid for them together at checkout. You need to open a separate request for each book, because they came from different listings.

ewsupply

·1 year ago

314 View listings

@otis8532 You'll have to communicate that to the seller for the listing and see if it is acceptable so they can decide on how to handle it, either way it has to be documented accurately.

otis8532

OP1 year ago

274 View listings

Thank you for your help