The seller will have three business days to provide tracking that shows delivery. If not, after that, the buyer can ask eBay to step in and force a refund.
If you have already started a return, contact eBay through the Help & Contact page using the Contact Us link and ask to have your return case changed to an item not received case.
eburtonlab
Mentor3 years agoYou cannot return something you did not receive.
What does the tracking show, if there is any tracking?
If there is no tracking or no tracking showing delivery, you can file an "item not received" case with eBay instead of a return.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7&po=1&uci=0&ri=0
The seller will have three business days to provide tracking that shows delivery. If not, after that, the buyer can ask eBay to step in and force a refund.
If you have already started a return, contact eBay through the Help & Contact page using the Contact Us link and ask to have your return case changed to an item not received case.