How to restart a return I stopped?

Question

I thought I needed to contact seller before doing that and now I cannot get them to help with a return. Their item said they take returns, but they're acting like they don't know how to handle it. Can I mail the item back and then have them handle it that way? Any advice would be greatly appreciated.

lady_madonna · Answer

@jamn2003

If the Return Request has been closed, it cannot be reopened nor can you start a new request on the same item.

You can file a return through Paypal if you used Paypal to process your payment.