How to resolve a case that has already been appealed and is closed

Question

The item was shipped to an address different from the one I provided. I have confirmed with the shipping carrier that it was delivered to a different address. The seller has not responded and has not provided any solution.

ferncliff-39 · Answer

@samg_086

Your best option is to have an eBay rep from one of the social media teams to review the case file - they have a lot of experience with these tracking scams (which this sounds like).

Only use Private DM/PM Messaging - do not post your account info publicly.
Give them your User ID, your real name/address/country, the email attached to your account, Item #, Case # if applicable, and explain the issue in detail.
They usually respond in a day or two.

https://x.com/askebay
https://www.facebook.com/ebay/
https://www.instagram.com/ebayforsellers/