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How to report a seller that doesnt want to respond
Summary: sergio_v12cdd is seeking assistance with a defective purchase that the seller agreed to replace. Despite waiting over three months, the replacement has not arrived and the seller is unresponsive. sergio_v12cdd is unable to use eBay's "Have us call you" feature due to location limitations and requests help from an eBay representative. jacbarcollectibles advises that the issue is beyond the 30-day eBay Money Back Guarantee period and suggests attempting a chargeback with the payment source, noting there are deadlines for this as well.
Hi, I need assistance with a purchase that arrived defective. The seller acknowledged the defect and agreed to send me a replacement, so I waited for the replacement instead of pursuing another resolution. It has now been over 3 months, I have not received the replacement, and the seller is no longer responding.
The full conversation and the seller's agreement to replace the item are in eBay Messages.
I am located in Costa Rica and the eBay Contact Us page only gives me the “Have us call you” option, but Costa Rica is not available in the country selector, so I have no way to contact an agent through that method.
Could an eBay representative please review the transaction and help me resolve this?
jacbarcollectibles
Mentor2 weeks agoI am sorry that this happened to you. Unfortunately the eBay Money Back Guaranty is only good for 30 days from receipt of the item. You are long past this deadline. You can try asking your payment source for a charge back but there are deadlines for this also.
sergio_v12cdd
OP2 weeks agothats not an option in my country. That works only in the US