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How to report a seller after case is closed
I was sold a broken item that was listed as working, I have video proof of it not working. The seller misled me into missing the return window by promising they were sending a replacement item. The replacement item is still on sale on their page. I have documentation of the messages. Since I missed the return deadline ebay closed the case. Does anyone have any tips on how I can reopen the case or how I can talk to a human at ebay on the phone? I understand I may not get a refund but I would like the seller to send the replacement as agreed or be penalized for failure to resolve the issue.
1 comment
inceptions
Mentor4 months agoHi @tunishhubbar-0
eBay cannot help you now as the case is closed. It cannot be reopened.
Your next step would be to contact your credit card company to ask about a chargeback.