How to report a seller.

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I purchase a item and when I received the item it was damaged. The seller said the damage was caused by shipper. Ebay custumer service is unreachable. They use different contact information but the messages are all the same.

mars-duvab2

305 View listings

Posted 1 year ago·Last reply 1 year ago

1 comment

lady_madonna

Mentor1 year ago

*Volunteer Ebay Mentor*1039 View listings

@mars-duvab2

No reason to report the seller. You are covered by the Ebay 30 day Money Back Guarantee.

File a Return Request:

Within 30 days from date of delivery, go to your Purchase History, find the item, and under â€œMore actionsâ€ click on â€œReturn itemâ€ and select the reason for the return. â€œdamaged". Attach a photo.
IF your request is approved, the seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.