If you are the buyer, you file an Item Not Received case or a returns request for Item Not as Described. There are time limits for either case.
If you are the seller, and the buyer has not paid by day 4, on day 5 you can file a Cancellation for Buyer has not paid. If the buyer filed a returns request, you accepted, and the buyer sent back an item you did not send, or sent back the item in a different condition than you sent it in, let us know and we can advise what you need to do.
disneyshopper
Mentor5 months agoAre you the buyer or the seller?
If you are the buyer, you file an Item Not Received case or a returns request for Item Not as Described. There are time limits for either case.
If you are the seller, and the buyer has not paid by day 4, on day 5 you can file a Cancellation for Buyer has not paid. If the buyer filed a returns request, you accepted, and the buyer sent back an item you did not send, or sent back the item in a different condition than you sent it in, let us know and we can advise what you need to do.