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how to reopen a close claim
I ordered product on 08/02 & paid via PayPal.
By the end of the week of 08/11, I was wondering where the package was as I had just been out of hospital & my son didn't mention any received package. I contacted the seller who sent me the tracking details, it was delivered by UPS on 08/09. I contacted UPS, filed a claim, and shortly thereafter they sent me a picture of the delivered package. The issue was that the driver threw the package over my fence and it landed in the green garden recycling bin. No one noticed it there, the gardener came the following day on Thursday, filled the bin & mind you most probably just threw leaves in there w/o noticing the box. The bin was then put out for Monday trash pick up. I'm out $ 133.86 and the product. The seller is of no help & rude, I spoke to someone at eBay who told me I would be reimbursed and instead, I now see that the case is closed w/o me getting a refund. What am I do to ?????
lady_madonna
Mentor2 years ago@thefishlady
There is nothing you can do.
Neither the seller nor Ebay is responsible for what happens after delivery.
Whoever you spoke to at Ebay was WRONG.