How to reach live ebay agent

Question

Two of my recent purchases are not listed in my account.The order numbers do not respond. The item numbers do not respond.I want to speak to a human

eburtonlab · Answer

Is it possible you made those purchases using a different account?

I notice the last time you received feedback in this account was over a year ago.

Or is it possible you made the purchase as a guest, without signing in? If so, you should have received an email from eBay regarding the order.

For general questions you can try asking on the discussion boards. Experienced users can offer suggestions.

Or you can use the Help & Contact link at the bottom of the page to request a call back from eBay. Use the "Contact us" link and follow the prompts for your issue and you should eventually wind up on a page with a chat option. Choose that, and the last option that appears in the chat window -- use the "See more" option -- should be "Contact an Agent" to request a call-back if you are in North America.

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

If using the "Contact us" link takes you directly to the chat assistant window, you may have to enter some context dependent cues to get to the call back link.

Or you can contact eBay via social media:

https://twitter.com/askebay

https://www.facebook.com/eBay/