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How to reach customer support re web application technical problem?
How does one actually contact customer support (for a technical, not selling/buying, issue)? Apparently, the "Contact Us" link/label lies, since it leads to only a bunch of canned answers, and not to any way to actually contact eBay.
eBay rejects an e-mail message from me replying to an e-mail message carrying a reply from a seller, because they make the invalid assumption that e-mail addresses aren't aliases/forwarding addresses:
The rejection message says, "We weren't able to send your message to byri-15, because the email address you used to send this message, , isn't linked to your eBay account."
Well, of course the real address of my e-mail account, and therefore the From address of my e-mail message, isn't the same as the e-mail alias address that I linked to my eBay account and that forwards to the real address of my e-mail account (for mail filtering and spam control).
And, no, I can't send e-mail with the From address set to my alias. It doesn't allow that, since the e-mail account doesn't know that it can trust me that that alias address really does forward back to that account.
