how to reach a human representative

Question

My experience with the robot on e-bay to help with an issue is not working. The computer and I are on a never ending repeat, I bought an item, the seller is happy to return it, and returns are 100 percent free to buyer. E-bay cannot find a record I bought it. By a miracle I reached a human, who was going to send the return label. But the e-mail said there were technical difficulties. Today she said they would re-send the label, but I got a message they had no record of my purchase.

If it weren't so expensive to ship it back to Japan I would give up, but in principle, someone should send me the label. Now I have spent another hour with the robot.

What can I do?

eburtonlab · Answer

You may be better off asking your question here to get suggestions from experienced users.

Make sure you are signed in to the same eBay account you used to make the original purchase. If you purchased as a guest, sign out of your current eBay account before using the link in the email to print the return label.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid