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How to reach a human customer service rep for a complicated problem AI cannot understand??
Customer of a year ago ( 10 months) never received item purchased.
They never gave me a proper mailing address as it package was returned to me.
I had no phone number, no new address, and now they are asking for a refund.
The transaction is no longer listed in my sales history, so I cannot even locate the
auction #.
Am prepared to refund, but need Human intervention as we are not allowed to
have anyone's address or email to send money to them.
The AI use is not working - not for the last 4 attempts to contact eBay.
Thanks!
2 comments
disneyshopper
Mentor1 year agoYou can go to your
Seller Hub > Orders > Paid & Shipped
Change the PERIOD to Last Year and see if you can locate the transaction.
Whenever a package is returned, you should try contacting the buyer via ebay messaging to see if they still want the item, and if they do, they need to provide a new address and pay to reship. If they do not want the item any more, you can refund just the item price.
eburtonlab
Mentor1 year ago@helpersusie
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.
Try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/