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How to process a return
I am having difficulty processing a return. The page asks me for a file to go with it, and without that there is no link to click on to submit the return request. I have no idea what they need, and no way to submit my request. I tried asking the AI assistant, which keeps giving me the same non-answer, and there does not seem to be a way to reach a live agent. Any ideas what I should do?
3 comments
rfmtm
Mentor3 weeks agoThat's all you need to do. Sometimes there is an option to skip the photo. Others sometimes just copy and paste the listing photo. So your photo should be fine.
rfmtm
Mentor3 weeks agoNormally you are ask for a photo (image upload) of the item you are returning. Are you sure that is not what it is looking for?
smi_cre_dwwllb4t8
OP3 weeks agoEvidently, it is. Wish it would say that. The defect is not visible, so I didn't think that made sense. But I will send them a photo.