Locked
Discussions in this board are limited to the original poster and Community Mentors
How to look up transaction number on credit card to verify legitimate purchases
I have several ebay charges show up on the credit card tied to ebay, with ebay charges that do not show up on our account. How can I verify that they are NOT our charges, before I have to cancel our credit card? (I have business and personal accounts, but this specific card is only associated with one account.)
1 comment
comics-scifi-collectibles
Mentor1 year ago@southaeroinc There is not a way to match up purchases that way. However if the purchases are not in your eBay account then guest checkout may have been used>
LOG OUT of your eBay account and request the guest account email. If you don't find a guest account purchase then you may need to report fraud to your credit card.
If you made the purchase using a guest account ( not logged in to your eBay account) it will not be in your purchase history.
To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you don't have that email, you can request another copy of the order confirmation email on this page ( Do NOT log in to your regular eBay account) :
https://www.ebay.com/help/buying/paying-items/buying-guest?id=4035&st=
Once you have the email, you can follow the process on the above page to talk to the seller.
You can also open a return request (to get a return label) OR report that the item has not arrived when it's at least one day past the last estimated delivery date.
1) Select View order details in your order confirmation email.
2) Select Return item OR report that the item has not arrived
3) Select your reason for the return if returning an item and select Next.
4) You can add a message to the seller and also upload up to 10 photos showing the item's condition if you are returning an item
Here's how to contact eBay customer service if you need help starting the refund request:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/ebay