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How to lift restrictions on an eBay seller account
I believe the issue stems from the fact that it took about 10 days to set up the Payoneer account linked to my eBay seller account (the setup is now complete), but I have received the following message from eBay. I am unsure of the specific procedure for submitting the identity verification documents. Could someone please offer some advice on the process?
Restriction reason: identity verification required.
You may submit your appeal within 30 days from the date of restriction placed on your account to eBay Customer Service team to restore your selling privileges by providing a valid proof of identity (POI) (i.e. Identity card, passport or driving license) and proof of address (POA) (i.e. utility bills or credit card statement) documents of your eBay account.
IMPORTANT: If the verification of your POI and POA documents are not completed within 30 days from the date of restriction placed on your account, such restriction will continue, and eBay may, at its sole discretion, remove all your listings on eBay marketplace website(s).
The safety of our community is a top priority for us. We appreciate your understanding in this matter.
