How to initiate a return request as a seller

Question

I had a sale of a Pokemon card where the buyer reached out saying the card was fake. He requested a refund through message. How do I initiate a return as the seller? I found how to send a refund but there was no option for returning the card. I won't get my money back for purchasing the card *(it was not on eBay)* so I would like to get the card back to review it and not lose money selling it as well.

Any help here appreciated.

eastlaneave · Answer

@melew_13

Only the buyer can open a return request.

You could manually send him a return label if the buyer can't figure out how to open the return.

If there is no return case, here's how to get a label to send.

1) Create a label from a 3rd party site such as Pirate Ship
2) Save the label. By default the label is a PDF file
3) Open the pdf label and Save As a JPG file
- You could also screenshot or "clip" the label to make a JPG

4) Send the JPG to the buyer by eBay Messages. (PDFs don't send through messages.

PS - it's best to not issue a refund until you have the item returned.