how to improve selling account its below standard

Question

eastlaneave · Answer

@iq-864

-- Has your seller level dropped to Below Standard? If so, eBay won't let you use promoted listings.

Cancelling a sale for being out of stock is one of the major defects on a seller's account.

You need fewer than 2% of your transactions to have defects, which are

✓ Transactions you canceled for being out of stock

✓ Cases closed without seller resolution

The only solution is to increase the denominator - the number of sales

One way to do that is to find something inexpensive to sell and list it very inexpensively so you sell a number of them quickly. That will raise the denominator and thus lower the percentage of defects.

Example

4 defects/ 100 sales = 4%

4 defects/200 sales = 2%

The consequences of falling Below Standard can include:

- Your items may be placed lower in search results

- eBay may limit or restrict you from selling on your account and related accounts, or from registering a new account

- Funds from your sales may be held

- You'll be charged a higher percentage rate for final value fees

--- You will be blocked from using the Promoted Listings tool, and will not be able to create new campaigns or edit existing campaigns

- eBay may downgrade your eBay Store to the Basic level if you've been Below Standard for more than 60 days

- You'll be unable to access the partial refund tool

"Your seller performance status is at risk in the US" means that your account is at risk of being closed or being assessed higher Final Value Fees due to problems in your sales.

Please check here for your seller level

https://sellerstandards.ebay.com/dashboard

and your Service Metrics are here

https://www.ebay.com/sh/performance/service-metrics

You will be able to see the overview of any issues, and can pull a report to see details.

Please read these pages carefully

https://www.ebay.com/help/selling/selling/seller-levels-performance-standards?id=4080#section6

https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347

https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4822#section6

If your account doesn't meet the minimum seller performance standards for the US in the evaluation on the 20th of the month, you'll be charged an additional 6% on the final value fees applicable to sales in the following calendar month. Go to your Seller Dashboard to check your current seller level.

If your rate of 'Item not as described' return requests is evaluated in your service metrics as Very High in the evaluation on the 20th of the month in one or more categories, you will be charged an additional 5% on the final value fees for sales in those categories in the following calendar month. You can view your personalized service metrics on your Service Metrics dashboard in Seller Hub.

Any additional final value fees will be calculated as a percentage of the total amount of the sale. eBay will indicate which listings are subject to additional fees on your Account Summary.

You'll want to look at the challenges you have had and solve any problems with on-time shipping, returns, and canceled transactions.